As the lead designer in a team of five, I was tasked with crafting an augmented reality prototype that connects elders to primary care providers. This project required a keen ability to listen to local seniors and doctors while addressing their current and future needs. Focus was placed on intuition, comfort, and style of hardware glasses and biometric functions. The final model substantially decreases the projected time & money spent by both patients and providers on their health care services.
Our challenge from Humana was broad: develop a new tool that would be used by the senior population to improve their health care experience. As the team was being debriefed on available resources and overall timeline for the project, we immediately knew that the best place to start would be speaking with seniors housed at Champaign’s Clark-Lindsey living center. Hence, our first phase hinged on creating meaningful questions and guiding conversations to discover how we could bring real utility this generation of seniors and future generations to come.
After identifying these pain points by combing through already available data, it was time for us to reaffirm and re-evaluate our expectations through community research. The team’s key insights are were ultimately derived from analysis of empathy maps that were crafted post-interviews. Across the board, we understood that seniors and caretakers both believed that caring for your health should be easy to understand, but juxtaposed this belief with another common sentiment: technology is complex and intimidating. Right off the bat, we knew that any solution we did craft would need to be more efficient to manage than current tools, and integrate tech into an experience that is ultimately easy to use and enjoyable.
In order to diversify our conversations and gain a broader sense of all perspectives related to current health care solutions, the team decided to conduct interviews with five distinct groups.
The Health Glass Prototype demonstrates how patients can be connected to their care providers through augmented reality technology. This tool allows any patient to better communicate their medical issues while maintaining a comfortable, simple, and intimate experience. Above all, privacy and confidentiality are both considered and prioritized.
Through the seamless integration of technology and convenience, Humana Glass allows patients to maintain that sense of trust with their physician through an interaction that is as simple and lag-free as a phone call. The physician is able to assuage concerns and isolate pain points virtually, saving both parties the travel and monetary costs associated with traditional visits. The use of augmented reality also gives patients the impression that their provider is right in the room with them, naturally creating an accompanied sense of comfort.
Want to see more? Check out some pictures of the team presenting a vision of the future